Job Description- Manager Trainees
Training and Development: • Continuously develop and train on phone skills, sales techniques and customer service skills. • Develop self to constantly and measurably improve performance numbers.
Customer Service: • Assist with the phone and take reservations. • Pick up the customer or deliver a vehicle to them at a specified location in a timely fashion. • Present rental agreement by clearly explaining policies, procedures and parameters of each transaction to the renter. • Maintain good communication skills, friendly personality, professional appearance and positive attitude in every interaction with the customers all of the time. • Maintain vehicle cleanliness when required to meet the customer’s needs, including performing car washes. • Perform vehicle inspections at the time of delivery and return to verify cleanliness and fuel levels.
Sales/Marketing • Further the branch’s growth and profitability through capturing reservations, qualifying the reservation and utilizing the rental qualification guidelines and rate quotes in accordance with the rate menu. • Present ancillary products to the renter by clearly explaining the features and benefits of all optional products. • Make contacts with the referral source, work to further the company’s growth through our local marketing efforts.
Management: • Learn how to operate a Branch through hands on development of skills in order to be considered for future advancement. • Takes initiative for self-development.
Administrative: • Perform vehicle inspections at the time of delivery and return to verify fuel levels and check for damages. • Complete contracts completely. • Help Assistant Branch Manager/Branch Manager with billing issues and processes rental payments from the renters and businesses
Qualifications: Qualified candidates should have a college degree (BA/BS), prior customer service and sales experience, and an outgoing, friendly personality. Career Opportunities: Manager Trainees Are you highly motivated, outgoing individuals with competitive spirits. Possess a college degree. Have a drive to succeed. Can demonstrate the management qualities that we’re looking for. If so, isn’t it time to stop following us around? Don’t be denied a great career opportunity. Let us put you into the driver’s seat at Hertz Local Edition….
College degree is required
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