Saturday, April 5, 2008

Customer Service Technician - Woodbury, MN

Principle Accountabilities:

The Customer Service Technician, will:

  • Program, troubleshoot, test, and repair cellular equipment.
  • Install and remove wireless equipment in customer vehicles in full service locations.
  • Issue loaner/exchange phones and process all warranty claims.
  • Instruct customers on proper use of cellular phones and equipment.
  • Complete paperwork related to service.
  • Enter and track customer data using the warranty database.
  • Be responsible for opening and closing duties within the service department.
  • Serve as a point-of-contact for questions from Customer’s associates.
  • Analyze repairs and schematics to determine if extended repair is needed.
  • Provide some direction, training, and delegation to other associates.

    Flextronics - Customer Service Technician

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