Hours: 12:00 p.m. to 8:00 p.m.
Responsibilities will include (but are not limited to):
Answer incoming calls
Handle customer inquiries in a prompt, timely manner
Schedule delivery appointments
Assisting with dispatch, os&d and dock duties
Matching inbound freight with billing
Document and resolve all overages, shorts, damages and refusals
Knowledge of geographical area
Assist with Drivers with Customers Information
Check in Drivers paperwork
Update computer with delivery information
Follow Written Instructions
Loading and Unloading Freight from trailers
Must be able to react quickly to an ever-changing environment
Knowledge of an AS400 based computer system is a plus, but not required (will train).
Must be able to use a computer, including data entry and update.
Must get along well with others.
Ability to work flexible hours
Ability to work with little or no supervision
Ability to follow customer's individual guidelines
Effective communication skills
Strong customer service skills
Strong Organizational Skills
Attention to detail and accuracy
Ability to multi-task
Decision making and problem solving skills
Ability to prioritize and manage time
Flexibility in hours is a must
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