Wednesday, December 24, 2008

Entry Level Technical Support Specialist - Woodbury, MN

Entry-level Help Desk experience including:

Researching issues and error codes, Providing over-the-phone training, Performing password resets, Creating and handling tickets
•Computer troubleshooting skills, working knowledge of MS Office Applications and e-mail applications, and accurately type a minimum of 30 WPM
•Exhibit sound problem solving, decision making and analytical skills, attention to detail and accuracy •Demonstrated time management, prioritization, and organizational skills
•Multitasking: demonstrated ability to effectively handle frequent interruptions
•Resourcefulness and the ability to look up/research information, assimilate and explain it
•Works well in a team environment
•Experience in effectively handling inbound calls/follow-up calls and providing high quality customer service
•Effective listening, oral and written communication skills, express a customer service focused attitude and temperament
•Ability to maintain composure, professionalism, and positive attitude, as exhibited through choice language, voice modulation, tone, empathy and ability to establish rapport with the customer
•Patience and ability to diffuse the customer and take control of the call
•Flexibility in scheduling and assignments, demonstrate willingness to learn, open to change and be able to adjust to change
•High energy levels
•Effectively handle high call volumes & e-mail requests
•Ability to maintain good attendance and punctuality Position Qualifications Preferred:
•Financial institution experience
•Familiarity with operating systems, navigation, networking and connectivity
•Certification in course in computers

Fidelity National Information Services - Entry Level Technical Support Specialist

1 comment:

Anonymous said...

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It was really of use to me.


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