Sunday, January 8, 2012

Customer Service Claims Supervisor - Eau Claire, WI; Phoenix, AZ or Telecommuter

Customer Service Claims Supervisor - Eau Claire, WI; Phoenix, AZ or Telecommuter

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.

Position Responsibilities:
Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members

Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level

Coordinates work activities with other supervisors, managers, departments, etc.

Identifies and resolves operational problems using defined processes, expertise and judgment

Provides coaching and feedback to team members, including formal corrective action

Conducts annual performance reviews for team members

Provides expertise and customer service support to members, customers, and/or providers

Core Competencies:
Ability to navigate a computer while on the phone

Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

Ability to remain focused and productive each day though tasks may be repetitive

Physical Requirements and Work Environment:
Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer

Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

High school diploma/GED
3+ years of customer service experience analyzing and solving customer problems
Basic proficiency with Windows PC applications. Mostly Word and Excel.

1+ year of experience as a supervisor or team lead role
Medicaid experience
Diamond and Facets systems knowledge
Extensive and recent claims processing expertise
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Customer Service Claims Supervisor - Eau Claire, WI; Phoenix, AZ or Telecommuter Job

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